Graduates Recruitment at Standard Chartered Bank

Standard Chartered Bank is a leading international bank, with more than a 150-year history in some of the world’s most dynamic markets. We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East. With 1,600 branches and offices in 70 countries, we offer exciting and challenging international career opportunities.

Job Title: Teller

Location 
Abuja

Job Field
Banking, Admin, Secretariat

Summary
Processing of all daily counter transactions for deposit, withdrawals to savings,current and fixed deposit accounts, involving cash, inter-account transfers and handling associated customer interactions, inquiries, complaints to a specified standard of quality. This may include servicing of priority banking customers at separate counters and may also involve a higher level of specified service standards.
Cross-selling of simple products eg. Fixed-deposits, cards during off peak transaction times, and where relevant, identify prospects for cross-selling of other products from observation of customer transactions to highlight, refer to sales staff.
Receiving and posting of outward clearing cheques deposits.
Receiving and processing of OTTs, FTs, FD etc on eBBS and Filenet.
Processing of clearing cheques, and truncation.
Reconciliation of operating accounts for daily control as well as surprise audit proofing
General filing of documents
Gathering, preparation of statistics for service quality and productivity indicators.

Job Detail
Consumer Banking and SCB’s overall profitability
Staff training and development as well as motivation and team spirit
Customer satisfaction and service quality per established standards
Business referrals to other business units
Maintaining customer loyalty

Risk Management
Remain alert to the risk of money laundering, and assist in the bank efforts in combating it by adhering to the key principle in relation to ‘identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Ability to provide accurate information and recommend appropriate solutions.
Good interpersonal skills, ability to establish good rapport with colleagues and confidence in dealing with all level of management in cross-cultural environment.
Excellent computer, system skills
Correctness of complex transactions posted

Experience
Ability to plan daily, periodic operations
Strong customer service orientation
Strong interpersonal and communication skills
Salesmanship, energy and drive
Sound knowledge of administrative procedures
Relevant academic and work experience
Good knowledge of transaction processes

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