Graduate Engineer – Onsite Technical Support at Ascentech Services Limited

Posted: Sep 1, 2015

Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

One of our employers in the ISP industry is seeking to fill the position below:

Job Title: Engineer – Onsite Technical Support

Location: Port Harcourt
Reporting to: Direct – Supervisor Technical Support Group; Functional – Territory Sales Manager

Responsibilities

• Manage incidents; respond to requests for technical assistance in person, via phone & email


• Responsible for supporting post-sales customer activity remotely and onsite


• Responsible for carrying out detailed site survey & maintain proper documentation






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• Perform installation and implementation and network integration at customers’ site


• Promptly investigate, resolve & report any incidents, errors, events or deviations


• Ensure installations, maintenance & troubleshooting is carried out within agreed OLA


• Responsible for resolving concerns on signal strength, signal to noise radio and similar parameters in accordance with the company’s approved standard


• Share insight and appropriate action against bandwidth consumption, virus infection and security threats


• Track and route problems and requests and document resolutions


• Prepare daily activity reports


• Inform management of recurring problems

Knowledge and Skills:

• Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, Team Player.

Qualifications

• HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications/InfoTech and MUST have completed NYSC


• Candidates should have at least 1 to 3 years of experience in a similar profile

Application Closing Date
Not Specified.

Method of Application
Interested candidates should forward their CV’s in PDF/MS Word formats indicating the position they are applying for as the subject to: [email protected]

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