Customer Care Representatives at Swift Networks Limited

Posted: Nov 3, 2015

Swift Networks – Our company is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP – VPN services to both residential and enterprise subscribers.

We are recruiting to fill the position of:

Job Title: Customer Care Representative

Location: Nigeria

Main Responsibilities

• Meeting quantitative and qualitative KPIs


• Communicating accurate and precise information of products and services, value added services, packages, and on going promotional activities to the caller/customer


• Taking all possible measures to timely resolve customer’s query and processing them in accordance with our established procedures and policies


• Responsible for responding to technical queries related to VOIP, Internet and Data services on different platform such as WiMAX, Wifi by using standard procedures






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• Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software to deal with incoming calls


• Ensure full compliance of all related software applications and a strong handling power to assist customers


• Logging all queries properly and escalating possible complaints to the concerned teams using effective tools


• Regularly attending training and coaching sessions conducted. Learning about organization’s products or services and keeping up-to-date with any changes to them


• Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis


• Giving feedback and reporting customer issues/problems to Supervisor to ensure maximum customer satisfaction and to aware management with current trends and demands


• Ensuring the retention measures according to the standards.

Key Competencies – Knowledge, Skills and Behaviours

• Any graduation degree with cumulative grade of 2nd class upper division


• Excellent communication, presentation skills & negotiation skills


• Multi-task, maintain a high standard of service and quality


• Ability to have stress and time management.


• Technical Support Expertise to handle customer complaints which requires prior computer handling skills.

Application Closing Date
31st October, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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