Alcatel Lucent Career Opportunity, Wednesday 19, August 2015

Alcatel-Lucent is the leading IP networking, ultra-broadband access and cloud technology spe…t. We are dedicated to making global communications more innovative, sustainable and accessible for people, businesses and governments worldwide. Our mission is to invent and deliver trusted networks to help our customers unleash their value. Every success has its network.

SERVICES ASSURANCE PROFESSIONAL

JOB DESCRIPTION

Manage the communication bridge during service impacting Incidents and Business Critical events (Major Incidents) as required

Monitor the technical bridge as needed and relay information to the communication bridge as required

Coordinate and publish communication during incidents as required

Review, improve, develop and implement policies and procedures supporting the Incident Management process

Maintain open communication and good working relationships with departments that participate in Incident Management and help define ways to increase internal and external client satisfaction

Attend major reviews (debriefs) and review resolutions

Ensure root cause analysis documents are complete, accurate and associated to the problem

QUALIFICATIONS

Degree in Electrical Electronic Engineering

At least 3 year experience in the field

Good understanding of Incident Management

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