Customer Care Representative Needed Urgently

Job

description: customer care representative

• Serves customers by
  
  providing product and service information; resolving product and service
  problems.


• Maintains financial accounts
  
  by processing customer adjustments.


• Recommends potential
  
  products or services to management by collecting customer information and
  
  analysing customer needs.


• Prepares product or service
  
  reports by collecting and analysing customer information.


• Contributes to team effort
  
  by accomplishing related results as needed.


• Opens customer accounts by
  
  recording account information.


• Maintains customer records
  
  by updating account information.


• Resolves product or service
  
  problems by clarifying the customer’s complaint; determining the cause of
  
  the problem; selecting and explaining the best solution to solve the
  
  problem; expediting correction or adjustment; following up to ensure
  
  resolution.


• Attracts potential customers
  
  by answering product and service questions; suggesting information about
  
  other products and services.


• Using computer to store and
  
  retrieve information.


• Resolve customer complaints
  
  via phone, email, mail, or social media.


• Use telephones to reach out
  
  to customers and verify account information.


• Greet customers warmly and
  
  ascertain problem or reason for calling.


• Cancel or upgrade accounts.


• Assist with placement of
  
  orders, refunds, or exchanges.


• Advise on company
  
  information.


• Take payment information and
  
  other pertinent information such as addresses and phone numbers.


• Place or cancel orders.


• Answer questions about
  
  warranties or terms of sale.


• Act as the company
  
  gatekeeper.


• Suggest solutions when a
  
  product malfunctions.


• Handle product recalls.


• Attempt to persuade customer
  
  to reconsider cancellation.


• Inform customer of deals and
  
  promotions.


• Sell products and services.


• Utilize computer technology
  
  to handle high call volumes.


• Work with customer service
  
  manager to ensure proper customer service is being delivered.


• Close out or open call
  
  records.


• Compile reports on overall
  
  customer satisfaction.


• Read from scripts.


• Handle changes in policies
  
  or renewals.

                   

Qualifications

and skills:

• Bachelor’s degree; business,
  
  Art and marketing majors preferred.


• Strong intrapersonal skills.


• Exceptional written and
  
  verbal communication skills.


• Familiarity with data analysis
  
  and reporting.


• Positive and enthusiastic.

·        
Planning and Organizing

·        
Smart Selection of People

·        
Ability to Attain Targets

·        
computer

skill.

·        
Only

shortlisted candidates will be contacted.

• If you have not heard from us within 2 weeks, please consider
  
  your application unsuccessful.


• 
  Forward your cv to monarchconsult4@gmail.com