Customer Care Officers at Finca International

FINCA is recruiting for highly-motivated and customer-service oriented Customer Care Officers who

thrive in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. Customer Care Officers reports to the Banking Services Supervisor at the branch level and are responsible for ensuring a quality customer experience, receiving and opening accounts for clients into the banking hall and implementing the front office administrative activities.

Customer Care Officers

Essential Duties:

– Provide excellent customer service to all current and prospective client, even among peak hours

– Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives

– Provide product and account information to clients

– Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns

– Recommend prospective clients to AROs and Savings Representatives for initial processing

– Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field

Qualifications and Experience:

– HND or BSC level of education

– Minimum 3 years of experience, preferably in banking or retail services

– Basic mathematics, business acumen and analytical skills

– Proficiency in Computer Applications Excel /Microsoft Office and data entry skills

– Fluency in English required, Igbo or other local language skills strongly desirable.

Candidate Profile:

– Oriented towards high-quality and friendly customer-service standards

– Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA’s products and services

– Willingness to relocate to Owerri, Nigeria

– Highly attentive to detail with excellent organizational and documentation skills

– Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity

– Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

Method of Application