Job Title: Versata Global SaasOps Manager
Job Field
Administration, Secretarial, Engineering, Technical, ICT, Computer
Job Description
You will be responsible for building out a globally dispersed SaaSOps team and ultra efficient application hosting infrastructure. Versata’s aggressive acquisition strategy has resulted in a set of inherited SaaSOps activities that already exist. You would prioritize directing an ongoing large lift and shift data center migration into AWS, focusing on AWS solutions to drive down costs while maintaining performance and meeting SLAs, and driving continual improvement through focus on long-term planning
Key Responsibilities
Manages all Versata’s customer-facing and internally focused SaaSOps environments and service delivery activities
Develops metrics to enable effective measurement of key performance indicators
Create and manages quarterly SaaSOps budget
Develops long-range staffing and resource planning for organic and inorganic growth
Develops, maintains and executes a clear integration playbook for SaaSOps inherited from future acquisitions
Desired Skills and Experience
Excellent verbal and written skills in English
At least 10 years of experience in IT Operations Management with at least 3 years of SaaSOps specific experience
Bachelor’s Degree in Management Information Systems or Computer Science from a reputable university
Advanced problem solving skills
Cloud-based hosting experience with Amazon EC2 S3, RDS, Glacier, etc
Experience with/or knowledge of CRM tools for tracking case, ticket life cycle and KPI reporting
International experience, particularly with EMEA
Experience with building and managing globally dispersed teams
Experience managing and troubleshooting PostgreSQL based SaaS offerings
Desired Skills and Experience
Experience with lift-and-shift datacenter migrations into AWS a significant plus
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