Technical Job at Ascentech Services Limited

Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

Job Title: Engineer In-shop Technical Support

Location
Rivers

Job Field
Engineering, Technical, ICT, Computer

Job Responsibilities
First line contact, providing technical assistance to all walk-in customers at shops
Assist in after sales device setup, installation & configuration processes for new subscribers
Create a positive customer experience
Assist, guide customers to handle different hardware, software application as required
Perform diagnostics, troubleshooting, repairs and upgrade on all the access devices
Liaise with device and terminal unit, for all hardware errors and related replacement cases
Document help-desk tickets, resolutions, and maintain defective device inventory list for shop
Recognize areas and forward plans for internal improvement to the Territory Sales Manager

Skills
Proficient in Wi-Fi, WiMAx, LTE, TCP, IP, WLAN, Ethernet, LAN, WAN, Devics, Network Level Troubleshooting, Computers, OS & Application level, Analytical, Internet & Tech savvy, Customer focused, Team Player.

Qualifications
HND, Bachelors’ degree in Electrical/Electronics/Computer, Communications, InfoTech and MUST have completed NYSC. Candidates should have at least 1 to 3 years of experience in a similar profile

Qualified Persons should forward CV and Application to efe.opia@ascentech.com.ng

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