Vacancies at Spectranet, Thursday 8, October 2015

Spectranet was awarded a License from the Nigerian Communications Commission in 2009 with the aim of promoting Internet Services in Nigeria. Over the last year Spectranet has assessed and evaluated different technologies and mediums which would facilitate in providing the best data services best suited for Nigeria.

Headquartered in Lagos with Management Consultancy and Technical Collaboration with the Infrastructure Development Company Group based at Singapore, Spectranet aims to be a leader in the Internet Services space in Nigeria.

EXECUTIVE – SHOP OPERATIONS

MAJOR DELIVERABLES

First line interaction with customers

Ensure customer queries / requests/ concerns are attended, documented and reported to management

Follow-up with relevant department should in case there is any delay, escalate at deviations

Connect with customers and maintain cordial relations in the interest of the business

Responsible for Stock and Cash Management at the shop

Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised

Ensure efficient operations at shop by coordinating remedies of issues affecting operations

Ensure Customer Service attitude is exemplified by actions and initiatives

Motivate contribution from colleagues to ensure Customer Delight

Adopt standards for business activities/processes and ensure adherence

Ensure Daily Operational Reports are prepared and submitted in time

Share improvisations with management which can be replicated at all locations/ processes

Function / Domain Customer Service / Shop Operations

Reporting To Direct – Supervisor Shop Operations; Functional – Territory Sales Manager

Place of Posting Nigeria

Essential Attributes: Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills Proven achiever, Should have sharp business acumen

QUALIFICATIONS

Candidate should possess Graduate / Post Graduate qualification

Desired Experience of 2 to 5 years in a similar profile


SUPERVISOR TECHNICAL SUPPORT GROUP

Function / Domain Customer Service / Technical Support Group

Reporting To HOD – CSG

Place of Posting: Nigeria


JOB DESCRIPTION

Major Deliverables:

Manage, motivate and develop technical support group

Responsible for line management, with effective and innovative leadership attributes

Monitor ticketing management portal, job allocations / assignments and individual team member performance

Model best practice reflecting fairness and equality in all aspects of the role

Adhere best team practice to ensure excellence service delivery within time frame

Generate & share daily reports on team performance and unique / peculiar issues observed in network

Inform management of recurring problems and its impact

Promptly report any incident, errors, events or deviation from deployment plans

Identify and escalate situations requiring urgent attention to appropriate department

Strong appreciation of the impact of processes and performance on customers.

REQUIREMENTS

Essential Attributes Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer

Focus, Excel Knowledge is a MUST, Languages – Hausa, Yoruba, Igbo and English

Desired Attributes Relevant Industry Experience Preferred

Qualifications HND/ Graduate / Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom experience.

Desired Experience 3 to 5 years in a leadership profile.

GRADUATE ENGINEER – ONSITE TECHNICAL SUPPORT

Port Harcourt, Rivers

Reporting To Direct – Supervisor Technical Support Group; Functional – Territory Sales Manager


JOB DESCRIPTION

Manage incidents, respond to requests for technical assistance in person, via phone & email

Responsible for supporting post-sales customer activity remotely and on-site.

Responsible for carrying out detailed Site Survey & maintain proper documentation

Perform installation and implementation and network integration at customer’s site

Promptly investigate, resolve & report any incidents, errors, events or deviations.

Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.

Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.

Share insight & appropriate action against bandwidth consumption, virus infection and security threats.

Track and route problems and requests and document resolutions

Prepare daily activity reports

Inform management of recurring problems

ESSENTIAL ATTRIBUTES:
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,

Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,

Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.

QUALIFICATIONS

HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech

Desired Experience 1 to 3 years in similar profile

TO APPLY

Interested and qualified candidates should send their applications to: hr@spectranet.com.ng with the position name as the subject