Vacancy in an ICT/Telecommunications Firm via Box and Cedar
Box and Cedar is recruiting on behalf of its client, an ICT/Telecommunications firm to fill the position below:
IT Training Academy Manager
Job Duties / Responsibilities Accountabilities
General:
- Grow, develop & manage all units in the Academy: ILT, e-learning, Recruitment
- Ensure appropriate competencies & build team for optimal effectiveness & productivity
- Ensure attainment of financial & non-financial targets
- Ensure excellent customer knowledge, care (CRM) & value delivery
- Ensure development & delivery of proactive market changing initiatives & offerings
- Ensure awareness of market trends, competitor activity, Academy’s positioning & offerings & respond appropriately
- Ensure development & growth of formalized loyalty program
- Ensure the active engagement of strategic value adding partnerships and collaboration
- Ensure effective use of value-adding technology-enabled tools
- Grow the Academy’s brand & position optimally across West Africa
- Position the Academy as the Industry’s trusted learning & resourcing advisor
- Deliver distinctive value
ILT:
- Ensure an annual calendar of courses that is relevant & appealing to the market, effectively priced & optimally publicized
- Ensure a strong faculty of facilitators with no single point of failure: ensure effective development & required availability
- Ensure excellent course delivery, ambiance, service & experience
- Ensure excellent passing scores for examined courses
- Ensure excellent & well balanced partner TOR & management to attain the cost-effective high quality materials & other inputs & position the Firm as the preferred partner with our partners
Recruitment:
- Ensure development of well profiled high quality database of IT & Project Management skills
- Ensure excellent turnaround time & high success rate (>80%) of recruitment /outsourcing briefs
- Ensure effective liaison & leverage of recruits
- Ensure effective management of outsourced staff
E-learning:
- Ensure the development of timely high quality cutting edge offerings
- Ensure excellent creative input, attention to detail & functional outputs
Minimum Qualification
- A good First Degree
- IT professional certifications, PMP or Prince2
Experience:
Knowledge & Skills:
- Strong presentation skills
- Good project and time management skills
- Good interpersonal skills
- Ability to negotiate and persuade
- Attention to details
- Creativity
Method of Application
Vacancy in an ICT/Telecommunications Firm via Box and Cedar
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