Vacancy in an ICT/Telecommunications Firm via Box and Cedar

Box and Cedar is recruiting on behalf of its client, an  ICT/Telecommunications firm to fill the position below:

IT Training Academy Manager

Job Duties / Responsibilities Accountabilities

General:

• Grow, develop & manage all units in the Academy: ILT, e-learning, Recruitment


• Ensure appropriate competencies & build team for optimal effectiveness & productivity


• Ensure attainment of financial & non-financial targets


• Ensure excellent customer knowledge, care (CRM) & value delivery


• Ensure development & delivery of proactive market changing initiatives & offerings


• Ensure awareness of market trends, competitor activity, Academy’s positioning & offerings & respond appropriately


• Ensure development & growth of formalized loyalty program


• Ensure the active engagement of strategic value adding partnerships and collaboration


• Ensure effective use of value-adding technology-enabled tools


• Grow the Academy’s brand & position optimally across West Africa


• Position the Academy as the Industry’s trusted learning & resourcing advisor


• Deliver distinctive value

ILT:

• Ensure an annual calendar of courses that is relevant & appealing to the market, effectively priced & optimally publicized


• Ensure a strong faculty of facilitators with no single point of failure: ensure effective development & required availability


• Ensure excellent course delivery, ambiance, service & experience


• Ensure excellent passing scores for examined courses


• Ensure excellent & well balanced partner TOR & management to attain the cost-effective high quality materials & other inputs & position the Firm as the preferred partner with our partners

Recruitment:

• Ensure development of well profiled high quality database of IT & Project Management skills


• Ensure excellent turnaround time & high success rate (>80%) of recruitment /outsourcing briefs


• Ensure effective liaison & leverage of recruits


• Ensure effective management of outsourced staff

E-learning:

• Ensure the development of timely high quality cutting edge offerings


• Ensure excellent creative input, attention to detail & functional outputs

Minimum Qualification

• A good First Degree


• IT professional certifications, PMP or Prince2

Experience:

Knowledge & Skills:

• Strong presentation skills


• Good project and time management skills


• Good interpersonal skills


• Ability to negotiate and persuade


• Attention to details


• Creativity

Method of Application