Customer Service Executive needed at RS Hunter

At RS Hunter, we believe our clients have the resources, what we do is to galvanise, advice, and partner with our clients to understand the peculiarities of their businesses and then offer the best HR solutions and strategies that work.Our objective is to focus on creating an overall people driven value through training, expert HR advisory services and value enhancement to our clientsin small business medium sector range while providing support to larger organisations in the areas of recruitment and executive selection

Job Title: Customer Service Executive

Qualification
BA, BSc, HND 
Experience1 year

Location 
Lagos

Job Field
Customer Care 


Job Description
Assisting in the development of and maintenance of a customer oriented culture to enable the company deliver high quality international relocations, removals, freight forwarding and storage services to its varied clientele
Facilitating communication and information flow between the company and the customers in liaison with international coordinator, sales & marketing, Import Operations, Export and removals and Quality Assurance Managers.
Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
Responding to customers esquires and providing relevant information to promote the company services to its varied customers.
Monitoring and managing the performance of the customer base by maintaining effective and qualitative customer relations with clients on their shipments
Arrange for collection of necessary customs clearing documents at customer’s request.
Maintaining of accurate and accessible filing of customer paperwork internal records, files and databases to ensure efficient retrieval of information.
Providing support in the setting up and execution of meetings to improve management communication with internal and external customers.
Receiving orders from customers and verifying accuracy and acceptability of their requirements.
Provide weekly customer reports. Resolving all customer esquires or problems and complaints.
Interfacing with export and import operations departments to ensure timely and acceptable completions dates for all shipment entrusted to the care of the company.
Ensuring that all invoicing is up to date and completed within the required time frame.
Any other duties as may be assigned by management that covers company’s scope of service.

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