Supermart.ng is Recruiting in Lagos

Supermart.ng, the largest online supermarket in Nigeria, is currently seeking to employ suitably qualified candidate to fill the position below:

Position: Personal Shopper

Location:

 Lagos

Responsibilities

• Pick customer orders from supermarkets and local markets


• Pick items that are in good condition and without defects


• Abide by customers’ special instructions when picking orders


• Diligently apply company’s standard operating procedures when picking customer orders


• Suggest alternatives when ordered items are unavailable


• Provide real-time order picking updates to Supervisor


• Daily reconciliation of all expenses


• Assist Merchandisers with periodic stock updates


• Liaise with supermarket staff and local markets on any operational changes and communicating same to Supervisor and other relevant teams

Requirements

• Minimum of SSCE


• 1-3 years’ experience


• Retail experience preferred but not required


• Excellent knowledge of FMCG brands


• Must be computer literate


• Ability to easily identify fresh produce at supermarkets and local markets


• Good negotiating skill


• Excellent communication and interpersonal skills


• Maintain high standards of cleanliness and presentation


• Ability to multi-task and work under pressure


• Must have integrity and high moral standards


• Must pay attention to detail


• Ability to take initiative and work independently without supervision

Position: Merchandiser

Location:

 Lagos

Responsibilities

• Manage accurate display of image, description and price of products on the website


• As and when new products need to be added to the website, source product images online and generate product upload file in accordance with company guidelines


• Photograph and edit product images not found online in line with set guidelines


• Daily review and update of stock records and prices


• Periodic review of the site for completeness, accuracy and attractiveness


• Conduct stock checks at retail partners according to pre-defined schedules


• Manage relationship with retail partners


• Pro-actively approach, negotiate with and sign new retail partners


• Design innovate promotions tailored to specific demographics and/or tailored to events and festive periods


• Liaise with Personal Shoppers and other relevant teams to maintain up-to-date display of products on the website


• Conduct regular analysis of product availability metrics and implement lasting solutions to improve performance where necessary


• Support Operations team during spikes in order volume

Requirements

• A University Degree in any discipline


• 1-3 years’ experience


• Experience in Merchandising, Buying/Purchasing, eCommerce, Retail is preferred but not required


• Must be computer literate


• High level of proficiency in Microsoft Excel


• Excellent knowledge of FMCG brands


• Good understanding of customer tastes and buying patterns in order to determine tailored promotions


• Good understanding of product prices at supermarkets and local markets across all categories


• Good written and spoken English


• Excellent communication and interpersonal skills


• Good negotiating skill


• Ability to take initiative and work independently without supervision


• Must have high-energy, be enthusiastic and display professionalism at all times


• Ability to multi-task and work under pressure


• Must have integrity and high moral standards


• Maintain high standards of cleanliness and presentation

Position: Order Processor

Location: Lagos

Responsibilities

• Manage flow of customer orders from initiation to delivery


• Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders


• Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers


• Determine the best delivery method for each delivery


• Negotiate rates with logistics service providers


• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders


• Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery


• Drivers and retail partners


• Prepare end-of-day report with complete and accurate information


• Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary


• Anticipate and react to spikes in order volume and manage backlogs if they arise


• Respond to customer queries by phone and email in line with company’s standard operating procedures


• Lead or participate in cross-functional initiatives


• Ensure sharing of best practice among the team to drive efficiency

Requirements

• A University Degree in any discipline


• 1-3 years’ experience


• Experience in Operations, Logistics, eCommerce, Retail is preferred but not required


• Must be computer literate


• High level of proficiency in Microsoft Excel


• Good written and spoken English


• Excellent communication and interpersonal skills


• Good diction and telephone manner


• Customer-centric with a pleasing demeanor


• Ability to effectively plan and manage time and other resources


• Ability to take initiative and work independently without supervision


• A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level


• Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds


• Must have high-energy, be enthusiastic and display professionalism at all times


• Ability to multi-task and work under pressure


• Must have integrity and high moral standards


• Maintain high standards of cleanliness and presentation

How to Apply
All qualified candidates should forward their CV’s to: hr@supermartng.com

Deadline  8th September, 2015.