Latest Job at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa’s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt.

Job Title: Windows Enterprise Engineer

Location 
Lagos

Job Field
Engineering, Technical, ICT, Computer

Job Description
Build, configure and maintain MTNN servers and server environment
Design, implementation, support, documentation and day-to-day administration for:
   a. Microsoft Technologies (Messaging, Communication, Server, Desktop, Private Cloud, SharePoint)
Microsoft SCCM/SCOM
File and e-mail Archiving
Server/Desktop/Application Virtualization Technologies Citrix, VMWare, Hyper-V
Perform advanced troubleshooting, diagnosis and analysis
Operate within, contribute to, and maintain a thorough knowledge of relevant standards, policies, processes and procedures
Utilize appropriate management tools to monitor operational service status against SLAs, making recommendations where necessary to ensure optimal performance
Provide a timely response to incidents and requests by keeping all parties informed of progress, ensuring that requests are answered/fulfilled to the customer’s satisfaction
Implement and monitor server security initiatives
Deploy new server-based applications to desktops as required
Maintain a high level of customer centric service delivery
Prepare reliable trend analyses to help determine focus area and develop proactive approaches to incidents management
Prepare periodic management reports on Windows infrastructure performance
Perform escalation process in line with agreed policies and procedures.

Job Condition
Normal MTNN working conditions
May be required to work extended hours
Often required to work extra hours and weekends
Emergency response at any time during the day.

Experience
At leat 4 years’ experience which includes:
At least 3 years hands-on Microsoft server products support experience which includes:
Microsoft server products administration, design, implementation, and support.
Excellent knowledge and experience of server hardware and associated data center infrastructure
Excellent knowledge including implementation, administration, performance monitoring and troubleshooting of:
MS Windows 2008/2012 Server
MS Exchange 2010/2013
MS Skype for Business Lync
MS o365
SCCM 2012
Server, Desktop Virtualization and Cloud Computing

Training
Windows Server 2008/2012 Administration and Support
Exchange 2010/2013
MS Skype for Business Lync 2013
Server/Desktop Virtualisation and Cloud Computing
Microsoft o365
Server hardware installation, configuration, maintenance and troubleshooting
Effective customer service.
Effective communication skills.

Minimum Qualification    
BSc, BEng, BTech or HND

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