Job Opportunities at The British Council

We are looking for an enthusiastic professional to ensure the highest compliance with regulations in the delivery of IELTS in Nigeria.  Post holder will be for the operational management of IELTS tests in Lagos and Port Harcourt. The post holder will manage 1) the expansion the IELTS business in Southern Nigeria and 2) manage  the IELTS team and venue staff based in Lagos 3) monitor and improve the security of delivery of the tests 4) manage the delivery of IELTS preparation courses in Lagos and associate centres, and 5) monitor and improve the customer experience of the test process

Applicants must have experience

– Monitoring service to quality standards and implementing improvements.
– Dealing with customers and enquiries in a service environment

We are looking for an enthusiastic professional to ensure the highest compliance with regulations in the delivery of IELTS in Nigeria. Meet challenging business targets and ensure quality British Council Customer Experience is delivered consistently at test sessions across Nigeria. Regularly evaluate the quality of service provided through customer feedback, self- and external audits and make improvements accordingly. Lead the IELTS delivery team, demonstrating the values, behaviours and knowledge required by examination delivery professionals. See the role profile for more information

Applicants must have

– Two years’ experience at middle management level of line managing a geographically dispersed team. 
– Two years’ experience of leading a customer service-orientated team to meet challenging targets.  
– Two years’ experience of monitoring service to quality standards; devising and implementing improvements to these.  
– Experience of regular event management for audiences of over 200 people.

We are looking for an enthusiastic professional to support Examination Services in Nigeria in delivering Professional/educational and APTIS examinations on behalf of various examination boards. To provide a great branded customer experience for our clients and to maintain them at the highest professional standards as set out in the British Council’s QCA (Quality and Compliance Standards), project outcomes, examinations boards and partner requirements. See role profile for role accountabilities.

Applicants must have
 – Line management and/or leading a team experience.
 – Experience developing networks of contacts.
 – Experience monitoring service to quality standards and implementing improvements experience.
– Experience organising and delivering training events.

We are looking for an enthusiastic professional to support Examination Services in Nigeria in developing markets for examinations and related programme activity and to lead a small team to achieve challenging sales targets – to double income and volumes by 2017. This post will motivate collagues and casual staff to meet challenging targets, by modelling appropriate behaviour: leading by example in practical sales skills to achieve success. This post leads on identifying markets for Aptis, university and vocational examination sales. See role profile for more information on accountabilities..

Applicants must have

– Two years’ successful experience in sales.
– Ability to work under pressure and to specific deadlines.
– Developing networks of contacts and stakeholders.
– Experience monitoring and reporting on sales and business development KPIs.
– Line management and/or leading a team experience.

We are looking for an enthusiastic professional to support Examination Services in Nigeria in developing markets for examinations and related programme activity and to lead a small team to achieve challenging sales targets – to double income and volumes by 2017. This post will motivate collagues and casual staff to meet challenging targets, by modelling appropriate behaviour: leading by example in practical sales skills to aciveve success. This post leads on identifying markets for school examination sales. See role profile for more information on accountabilities.

Applicants must have –

– Two years’ successful experience in sales.
– Ability to work under pressure and to specific deadlines.
– Developing networks of contacts and stakeholders.
– Experience monitoring and reporting on sales and business development KPIs.
– Line management and/or leading a team experience.