Thursday, August 6, 2015

Exciting Jobs at Supermart.Ng



Supermart.ng, the largest online supermarket in Nigeria, is currently seeking to employ suitably qualified candidate to fill the positions below:





Personal Shopper



 



Responsibilities


  • Pick customer orders from supermarkets and local markets

  • Pick items that are in good condition and without defects

  • Abide by customers’ special instructions when picking orders

  • Diligently apply company’s standard operating procedures when picking customer orders

  • Suggest alternatives when ordered items are unavailable

  • Provide real-time order picking updates to Supervisor

  • Daily reconciliation of all expenses

  • Assist Merchandisers with periodic stock updates

  • Liaise with supermarket staff and local markets on any operational changes and communicating same to Supervisor and other relevant teams


Qualifications and Requirements


  • Minimum of SSCE

  • 1-3 years’ experience

  • Retail experience preferred but not required

  • Excellent knowledge of FMCG brands

  • Must be computer literate

  • Ability to easily identify fresh produce at supermarkets and local markets

  • Good negotiating skill

  • Excellent communication and interpersonal skills

  • Maintain high standards of cleanliness and presentation

  • Ability to multi-task and work under pressure

  • Must have integrity and high moral standards

  • Must pay attention to detail

  • Ability to take initiative and work independently without supervision


Merchandiser



 



Responsibilities


  • Manage accurate display of image, description and price of products on the website

  • As and when new products need to be added to the website, source product images online and generate product upload file in accordance with company guidelines

  • Photograph and edit product images not found online in line with set guidelines

  • Daily review and update of stock records and prices

  • Periodic review of the site for completeness, accuracy and attractiveness

  • Conduct stock checks at retail partners according to pre-defined schedules

  • Manage relationship with retail partners

  • Pro-actively approach, negotiate with and sign new retail partners

  • Design innovate promotions tailored to specific demographics and/or tailored to events and festive periods

  • Liaise with Personal Shoppers and other relevant teams to maintain up-to-date display of products on the website

  • Conduct regular analysis of product availability metrics and implement lasting solutions to improve performance where necessary

  • Support Operations team during spikes in order volume


Qualifications and Requirements


  • A University Degree in any discipline

  • 1-3 years’ experience

  • Experience in Merchandising, Buying/Purchasing, eCommerce, Retail is preferred but not required

  • Must be computer literate

  • High level of proficiency in Microsoft Excel

  • Excellent knowledge of FMCG brands

  • Good understanding of customer tastes and buying patterns in order to determine tailored promotions

  • Good understanding of product prices at supermarkets and local markets across all categories

  • Good written and spoken English

  • Excellent communication and interpersonal skills

  • Good negotiating skill

  • Ability to take initiative and work independently without supervision

  • Must have high-energy, be enthusiastic and display professionalism at all times

  • Ability to multi-task and work under pressure

  • Must have integrity and high moral standards

  • Maintain high standards of cleanliness and presentation


Order Processor



 



Responsibilities


  • Manage flow of customer orders from initiation to delivery

  • Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders

  • Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers

  • Determine the best delivery method for each delivery

  • Negotiate rates with logistics service providers

  • Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders

  • Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery

  • Drivers and retail partners

  • Prepare end-of-day report with complete and accurate information

  • Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary

  • Anticipate and react to spikes in order volume and manage backlogs if they arise

  • Respond to customer queries by phone and email in line with company’s standard operating procedures

  • Lead or participate in cross-functional initiatives

  • Ensure sharing of best practice among the team to drive efficiency


Qualifications and Requirements


  • A University Degree in any discipline

  • 1-3 years’ experience

  • Experience in Operations, Logistics, eCommerce, Retail is preferred but not required

  • Must be computer literate

  • High level of proficiency in Microsoft Excel

  • Good written and spoken English

  • Excellent communication and interpersonal skills

  • Good diction and telephone manner

  • Customer-centric with a pleasing demeanor

  • Ability to effectively plan and manage time and other resources

  • Ability to take initiative and work independently without supervision

  • A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level

  • Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds

  • Must have high-energy, be enthusiastic and display professionalism at all times

  • Ability to multi-task and work under pressure

  • Must have integrity and high moral standards

  • Maintain high standards of cleanliness and presentation


Method of Application



Interested and qualified candidates should forward their CV’s to: hr@supermartng.com




Exciting Jobs at Supermart.Ng

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