We are a recruitment & HR consultancy company, providing a wide range of recruitment and selection services to local and
international companies in Africa. Our Team of dedicated consultants offers businesses to get the right and best talent across wide range of sectors and professions.
Africa is experiencing an economic boom in all sectors. It is a dynamic as well as complex & diverse market. Our Specialized approach is backed by deep understanding of all aspects of business and industry in this challenging and growing market whilst retaining our global standards in talent acquisition and HR services.
AFTER SALES MANAGER
Responsibilities:
- Implement and monitor the client’s Power Tool Division Service Policies in the region Africa West
- Discuss plans, to establish & maintain the best After Sales Service for power tools, in each market
- Responsible for After Sales Service of the region
- Supervise the After Sales Service workshop and network of our appointed sole importers / agents / partners
- Conduct regular service audits, develop and implement improvement plans together with partners
- Availability to travel regularly to assigned countries
Qualification and Experience:
- Graduate in mechanical/electrical or service engineering or equivalent
- Minimum 3 years in electrical services or management experience as national service manager or workshop manager
- Good planning & organizational skills
- Ability to manage multi-cultural work force
- Coaching & training skills, fast decision making
- Target setting & performance monitoring skill
- Thorough technical knowledge on power tools & usage
- Service & commercially oriented
- Fluent in English, French is desirable, German is a plus
SALES CUSTOMER SERVICE
Responsibilities:
- Responsible for overall internal sales activities such as enquiry, order, fulfilment, receivables, after sales service management
- Tracking achievement of sales objectives
- Turnover and gross margin responsibility for all client’s Power Tool business for the relevant Africa West countries
- Responsibility for sales planning and price list
- Daily Customer service to increase turnover
- Collaboration with Logistic department to insure availability and time delivery
- SAP key user
Qualification and Experience:
- University degree in business administration with additional Marketing and commercial background
- First job experience in marketing and/or sales, preferable in the power tools business
- Strong target orientation, motivation and initiative
- Proven communication skills
- Strong level of analytical and strategic skills as well as number comprehension
- Proven ability to perform under pressure
- Experience in working in different cultural environments
- Fluent in English; French desirable, German is a plus
LOGISTICS MANAGER
Responsibilities:
- Coordinate and assure performance of distribution logistic of client’s Power Tools (PT) in responsible region
- Monitoring, supporting & steering of logistics service providers (LSPs) for warehousing and transportation and logistics customer interfaces
- Logistics cost responsibility (including business planning)
- Interface between LSPs, PT and customers
- Assure implementation of PT’s and customer’s logistics requirements and continuous improvement of logistic processes
- Import and export processes of responsible region
Qualification and Experience:
- Degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, Manufacturing Engineering or similar
- Profound knowledge of distribution logistics and supply chain management
- Practical experience in warehousing and/or transportation (ideally at a logistics service provider)
- Strong IT-Skills (e.g. MS Excel)
- Analytical thinking
- Autonomous, responsible, reliable, and self-motivated
- Entrepreneurial mind-set, communication skills, intercultural competency
- Fluent English and regional language.
Method of Application
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