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Saturday, August 1, 2015
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Sales Associate needed at FJAJobs

FJAJobs Associates Limited is recruiting interested and suitably qualified candidates into the following vacant position:

Job Title: Sales Associate

Location 
Abuja, Plateau

Job Field
Sales, Marketing

Job Summary
The incumbent, working very closely with the Sales (C&TM Operations) Manager will be responsible for all aspects of coordination and collaboration with the distributor on the sales and distribution operation and on the trade marketing field force deployment and monitoring. His role is to ensure that distribution and merchandising strategy as well as the KPIs agreed upon with the distributor are being met.
He will work closely with the distributor staff in the management and execution of trade and consumer activation programs as well as monitor implementation and competitive activity.


Responsibility
Contribute to planning and execution of all marketing related activities in order to achieve sustainable volume growth.
Working in liaison with the distributor staff; effectively manage the sales and marketing activities in the region in order to ensure the attainment of set objectives for our brands as set by management
Establish close contact and rapport with wholesalers, retailers, HORECA owners to assist the region in meeting its objectives in terms of volume, distribution. SOM, market information and promotion programs.
Working closely with the distributor staff ensure stock rotation FIFO, proper installation and continuous maintenance of our brands POSM, display tables, wholesale towers, parasols placards and any other merchandising items
Provide the Supervisor with daily, weekly, monthly updates in regard to all marketing activities, photographs of trade activities, carry out audits on our stock availability
Gather and disseminate accurate and timely market and intelligence information on JTI and competitors activities in order to contribute to timeliness and quality of decisions being made by management
Any other assignments that may be assigned by management


Qualifications    
College Diploma or equivalent
5-7 years experience in sales & distribution / channel management / Implementation of consumer and Trade Marketing Plans.
Fluent in English.


Skills
Distributor and field force planning and management
Trade marketing and POC consumer activation
Shelf space management
Category management
Field intelligence, data gathering, KPI monitoring, reporting
Negotiation skills
External environment taxation, trade pricing, external, corporate relations, legal
Deep knowledge of Customer services


Qualified Persons should forward CV to  irene@findajobinafrica.com


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Sales Associate needed at FJAJobs
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Management Sciences for Health (MSH) Current Job, Saturday 1, August 2015

Management Sciences for Health (MSH) saves lives and improves health, especially among the world’s poorest and most vulnerable people, by closing the gap between knowledge and action in public health. We live our mission to save lives and improve the health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health.


DATA COLLECTION CONSULTANT


OVERALL RESPONSIBILITIES

MSH is seeking a local consultant to help in the preparation of a proposal to USAID for an anticipated 8-year, $225 million, USAID-funded project in selected States of Nigeria that will deliver an integrated high-impact interventions in the areas of Family Planning; Maternal, Newborn and Child Health; Maternal and Child Nutrition. The project will also focus on strengthening of health leadership and management capacities of the State Governments and LGAs, and of the private sector.


SPECIFIC RESPONSIBILITIES

Under the direction of the MSH’s Technical Strategy Lead (TSL) for this proposal, the consultant will collect backgroundinformation on the organization and delivery of RMNCH services by government, private and community health providers in Akwa Ibom State.


Prior to the signature of the consulting services, MSH will provide a document with the questions that need to be answered, i.e. the data collection tool.


Deliverables:

Written responses to the questions and information requested in the data collection tool.

Effective time period for the consultancy:

Seven working days, beginning from the time of contract signature. Includes preparation and report writing time.


QUALIFICATIONS

This consultant has to meet two important characteristics:


Be of senior level and have existing relationships with the officials having this information either from the government, international development agencies or local organizations.

Be thorough and diligent enough to timely find and report to us accurate results of his/her search.


CLICK HERE TO APPLY



Management Sciences for Health (MSH) Current Job, Saturday 1, August 2015
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Job at FJAJobs

FJAJobs Associates Limited is recruiting interested and suitably qualified candidates into the following vacant position

Job Title: FP&A Associate – West Africa

Location 
Lagos

Job Field
Finance, Accounting, Audit

Job Summary
This position is established to support the Finance Manager for West Africa and the local Management Team in the following areas:- financial planning cycles (ASP/LE/OL), analysis and reporting of business performance,
monthly Actual volume & financial performance reporting
assist in the continuous improvement of Internal controls through design & implementation of local procedures,
Control of OPEX and Marketing budget spending.


Responsibility
Planning and budgeting cycle
Financial reporting
Local Management Reporting
Internal controls – Policies & procedures


Others
Prepare ad-hoc Financial Analysis & Simulation as may be required for BAP/Memo, ITR, etc
Assist Entity Finance team during Month
End closing & Reporting as may be necessary, and act as substitute if required.
Participate in the continuous enhancement of the local Accounting/Financial system Navision


Qualifications
University Degree in Finance & Accounting; Accounting Qualification is required or in process.
Min 2 to 3 years in a similar position & international environment or in an external audit firm.
Fluent in English is a must. SAP R/3, ACA or ACCA and BI tools knowledge is a plus.


Skills
Excellent knowledge of Financial & Management Accounting, IFRS, Tax accounting,
strong Excel knowledge.
Ability to work with tight deadlines and under pressure,
Strong analytical skills,
Excellent communication skills, team player,
Proactive, self-starter.


Qualified Persons should forward CV to  irene@findajobinafrica.com


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Job at FJAJobs
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Jobs at General Electric (GE) Nigeria, Saturday 1, August 2015

GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company’s website at www.ge.com


LEAD ANALYST, FINANCE


ROLE SUMMARY/PURPOSE:

You will be responsible for supporting FP&A team the critical analysis and understanding of the financial performance of GE FZE. Provide financial support for programs/functions by performing financial results, reviews, planning and forecasting of the financials, Participating in assigned projects, and providing financial solutions & budget controls.


ESSENTIAL RESPONSIBILITIES:

o Provide detailed financial analysis and strong support to a startup, $250MM Multimodal Project in Nigeria – Perform financial planning, budgeting, forecasting and analysis, including comparison of financial estimates vs. budgets and related risks and opportunities.

o Drive effective cross P&L engagement, providing up to date progress reports to the Project key stakeholders and nurturing an inclusive atmosphere.

o Work with the IT department in scoping appropriate ERP for the multimodal project , ensuring effective implementation , deployment and stabilization for a multimodal operation

o Lead Toll Gate Review , ensuring tracking and full execution of Toll Gate activities, working along with multiple stakeholders

o Manage GE processes with Global Operations Enterprise Standard Leaders, drive controllership awareness and processes through Operations Team and ensure full compliance.

o Support local supplier qualification efforts

o Perform special analysis as required and recommend solutions to complex business issues.

o Develop estimates and participating in operating plans, forecasts, reviews, reports (GAAP), Growth Playbook (3-year plan) and SII (1-year plan)

o Develop and manage practical , compliant and lean processes, establish financial policies & procedures for the business, as required.

o Participate with counterparts across the world in developing common tools and harmonizing analytics

o Perform internal and external audits and ensure controllership and consistency of accounting process across operations. Support quarterly/yearly closing processes, and manage incidental business planning processes.


QUALIFICATIONS/REQUIREMENTS:   

o Strong industry knowledge and contacts coupled with knowledge of controllership, accounting, and manufacturing issues

o Strong operational background with ability to link operations to Finance

o Prior experience working within a multi-business Finance organization is an advantage.

o Ability to work under tight deadlines and to prioritize under pressure

o Strategic thinker with the ability to create and execute concrete action plans

o Strong analytical, project management, and organizational skills

o Strong oral and written communication skills

o Strong interpersonal and leadership skills

o Demonstrated Project Management skills, proven ability to manage multiple priorities

o Clear thinker who looks for simplification opportunities in process and communication

o A valid NYSC discharge or exemption certificate will be required.

o Must have valid authorization to work full-time without any restriction in Nigeria


ADDITIONAL ELIGIBILITY QUALIFICATIONS:

DESIRED CHARACTERISTICS:   


o FMP/PFLP-CAS background o Supply chain finance / Ops background – an advantage o US, GE and local GAAP knowledge o Fluent in English o Ability to anticipate, identify and resolve complex financial issues


Job Segments: Financial, Financial Analyst, Accounting, ERP, Supply, Finance, Technology, Operations


SERVICE DELIVERY LEADER – WEST AND CENTRAL AFRICA (WCA) LCT


ROLE SUMMARY/PURPOSE:

Service Delivery Leader is responsible for leading the planning, coordination, and execution of WCA LCT’s service delivery strategy to a) delight our customers, b) meet or exceed the LCT’s quality and service delivery performance metrics, and c) drive continuous improvement efforts and actions for and with the LCT’s field engineer and service delivery teams.


ESSENTIAL RESPONSIBILITIES:

Service Delivery performance metrics include but are not limited to the following:


Efficient use of the field engineer team’s time and talents to maximize the customer experience and to achieve excellence in installation, warranty, and billed service events with a strong focus on faster customer response time and fix-it-right-the-first-time repair experiences for our customers,

100% on-time Preventative maintenance (PM) compliance,

100% on time field modification instruction (FMI) and recall execution,

Workplace safety, quality and compliance related activities and programs,

Net promoter score (NPS) and loyalty initiatives,

Labor productivity,

Spare part logistics, availability, and return,

Tool calibration and return compliance


ESSENTIAL RESPONSIBILITIES

Managing local service delivery

Leading regional service delivery strategy development

Driving improvement and implementation of required operational processes

Establishment and monitoring of the key performance indicators

Ensuring compliance to quality and regulatory requirements

Driving projects for service delivery performance improvement

Monitoring and improvement of service delivery productivity

Optimizing the utilization of service resources

Driving resource, capacity and capability development and alignment strategies


QUALIFICATIONS/REQUIREMENTS: 

Bachelor’s degree in engineering or technology

Minimum 5 years of progressive work experience

Minimum 3 years of operational or project management experience

A valid NYSC discharge or exemption certificate will be required.

Must have valid authorization to work full-time without any restriction in Nigeria

Experience in leading cross functional and multicultural teams

Strong interpersonal and leadership skills Strong verbal and written communication skills

Facilitation and change management experience

Demonstrated ability to motivate others and achieve results

Strong analytical and quantitative skills

Customer-focused in defining quality and establishing priorities

Demonstrated commitment for process improvement

Executive-level presentation skills

Additional Eligibility Qualifications:


DESIRED CHARACTERISTICS:   

Green Belt certified or familiar with Six Sigma quality concepts and tools Demonstrated experience in Lean Management practices


Job Segments: Law, Lean Six Sigma, Engineer, Compliance, Consulting, Legal, Management, Engineering, Service


REGIONAL FIELD SERVICES MANAGER


ROLE SUMMARY/PURPOSE:   

The Regional Field Services manager is responsible for the management of all field service operations for Subsea Services in Nigeria. Managing the resource identification, training, competence, deployment and delivery of effective field service solutions to our customers.


ESSENTIAL RESPONSIBILITIES:

Reporting to the Global Field Service Leader and Regional Manager, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning and contribute to the overall business strategy. He/she will be responsible for:


– Driving a strong EHS, Quality and Compliance culture within the team. Ensuring effective systems of work are implemented, reviewed and improved. Drive positive behavior and encourage an open reporting and learning environment.

– Supporting adjacent functions including Sourcing, Sales and Invitation to Order (ITO) during the services tendering and order hand over phases, to ensure contractual commitments are understood and carried out effectively.

– Drive a Field Service team operating rhythm – including but not limited to EHS, Quality, OTD, finance and productivity – to drive effective performance optimization and monitoring which includes managing and reporting functional business.

– Manage the functional cost budgeting and is responsible for spend performance.

– Manage the Field Service team+ competence through recording, assessment and training programs

– Promote employee development & career progression through the GE Oil and Gas organization. Create and manage functional succession plans. Ensuring annual Employee management System (EMS) participation is thorough and timely.

– Manage Field Service development and investment plans that supports expansion, new capability, and efficiency and capacity improvements.

– Manage the execution of all Field Service activities efficiently in order to achieve our on time delivery commitments

– Champion continuous improvement projects that balance safety, speed & quality to enhance output and utilization

– Supporting regional revenue and margin commitments and objectives. Support customer payment resolution.

– Drive quick & effective closure of any assigned CIRs, Audit Findings, RCAs/NCAs, and CAPA cases.

– Manage the forecasting, utilization and deployment of the FS personnel

– Manage the field resource pools, according to the local business requirements and global fulfillment workforce capacity

– Interfacing with customers, sales, project management and integrated services to coordinate appropriate technical resources when and where required.

– Actively Support Global Services improvement initiatives.

– Perform other duties as required/requested by their manager.


QUALIFICATIONS/REQUIREMENTS:

– B.Sc/B.Eng. or preferably M.Sc/M.Eng in a relevant course

– EHS and Quality management systems proficient

– 10-15 years key experience in Management and Technical/Field service.

– PC Literate: Word, Excel, Wells, Power point, Primavera RMT

– Willingness and ability to travel, up to 40%

– Strong oral and written communication skills

– Strong interpersonal and leadership skills

– Ability to effectively perform & contribute in a matrix team environment

– Knowledge of products and processes for customer requirements, and budgeting / financial processes.

– Strong presentation and negotiation skills

– 6 Sigma, Lean and continues improvement champion

– A valid NYSC discharge or exemption certificate will be required.

– Must have valid authorization to work full-time without any restriction in Nigeria


ADDITIONAL ELIGIBILITY QUALIFICATIONS:

DESIRED CHARACTERISTICS:     


• Subsea/Surface experience is desired • Strong analytical ability • Ability to organize and prioritize work and to meet deadlines • Reporting and analysis experience preferred • Ability to effectively lead multi-functional team • Ability to communicate at all levels of customer organization and within GE • Prior experience managing a budget and project margin is preferred • Strong oral and written communication skills • Strong interpersonal and leadership skills


Job Segments: Quality Manager, Regional Manager, CAPA, Lean Six Sigma, Environmental Health & Safety, Quality, Management, Healthcare


FIELD ENGINEER CT & XR


ROLE SUMMARY/PURPOSE:

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to CT and XRay in the Abuja area, with likely travel to other areas in the service area (Lagos, Port Harcourt, Accra, Luanda) to support team and customer requirements.


ESSENTIAL RESPONSIBILITIES:

Key Responsibilities/essential functions include: Technical: Maintains all models specific to a modality in the assigned area. Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems. Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Local Customer Team: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team. Business growth: Assists in the growth and direction of business in his/her geographic area. Productivity: Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts. Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement. Comply with GE Inspection Body Policies and Procedures.


Quality Specific Goals:

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.


QUALIFICATIONS/REQUIREMENTS:

Minimum of a university degree level or equivalent.

Technical analytical skills. 2-4 years relevant Field Services experience.

A valid NYSC discharge or exemption certificate will be required.

Must have valid authorization to work full-time without any restriction in Nigeria

Comprehensive knowledge of the relevant Modality/ Modalities products.

Extensive experience in Quality Assurance within the Medical Device environment. Sought by others for guidance and advice.

Proficiency in English.

Ability to work independently with minimum direction.

High work standards and quality. Initiative and motivation.

Plans and organizes work effectively.

Excellent communications, listening and interpersonal skills.

Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.


ADDITIONAL ELIGIBILITY QUALIFICATIONS: 

Desired Characteristics:

Electrical / Clinical Engineering Qualification 3 – 5 years relevant experience in Diagnostic Imaging equipment ( CT & XR)


Job Segments: Medical, Engineer, Electrical, Field Engineer, Quality Manager, Healthcare, Engineering, Quality


CLICK HERE TO APPLY



Jobs at General Electric (GE) Nigeria, Saturday 1, August 2015
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Field Engineer CT & XR needed at GE-NYSE

GE-NYSE: GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining.

Job Title: Field Engineer CT & XR

Location 
Abuja

Job Field
Engineering, Technical, Medical, Health, Safety

Role Summary
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to CT and XRay in the Abuja area, with likely travel to other areas in the service area Lagos, Port Harcourt, Accra, Luanda to support team and customer requirements.


Essential Responsibilities
Key Responsibilities/essential functions include: Technical: Maintains all models specific to a modality in the assigned area. Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems. Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Local Customer Team: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team. Business growth: Assists in the growth and direction of business in his or her geographic area. Productivity: Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts. Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement. Comply with GE Inspection Body Policies and Procedures.


Quality Specific Goals
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions FMI’s within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.


Qualifications and Requirements
Minimum of a university degree level or equivalent.
Technical analytical skills. 2-4 years relevant Field Services experience.
A valid NYSC discharge or exemption certificate will be required.
Must have valid authorization to work full-time without any restriction in Nigeria
Comprehensive knowledge of the relevant Modality/ Modalities products.
Extensive experience in Quality Assurance within the Medical Device environment. Sought by others for guidance and advice.
Proficiency in English.
Ability to work independently with minimum direction.
High work standards and quality. Initiative and motivation.
Plans and organizes work effectively.
Excellent communications, listening and interpersonal skills.
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.


Additional Eligibility Qualifications
Electrical, Clinical Engineering Qualification 3 – 5 years relevant experience in Diagnostic Imaging equipment CT & XR




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Field Engineer CT & XR needed at GE-NYSE
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COOPI Cooperazione Internazionale Executive Job, Saturday 1, August 2015

COOPI Cooperazione Internazionale is an humanitarian, non confessional and independent Foundation (NGO) that fights against all kinds of poverty to make the world a better place. Founded in 1965, COOPI is based in Milan and it has 24 headquarters in the South of the World.


COOPI works in different sectors: agriculture, water and sanitation, health care and nutrition, humanitarian assistance, human rights, education, socio-economic services, migration and relies on the expertise of 32 employees and 47 consultants in Italy, 121 expatriates and 4.500 local operators. In 2012, COOPI reached 3,6 millions beneficiaries.


PROGRAMME MANAGER


Nigeria is the country with the largest GDP of the whole African continent and it is currently living strong internal crisis due to several factors. In the coastal area, tensions are still ongoing, sometimes in a very violent way, and are related to environmental associations and to the kidnapping of several technicians who were working for oil extraction. In the south and in the centre of the country tensions are very strong too, and really violent, especially between farmers and breeders. But the two main issues that are really concerning the humanitarian community are the persistence of malnutrition and food insecurity in the Sahel area in the north of the country and the considerable increase in the fresh wave of attacks of the terrorist movement, the Islamic fundamentalist Boko Aram. In all the states of the North and Centre, but especially in the three states of the North East (Yobe, Borno and Adamawa) where the state of emergency has been declared, there are ongoing attacks in schools, churches, shopping centers, markets and any crowded place. The IDPs are fleeing from the most insecure areas and they are about 700.000, while there are several thousand of refugees in the neighboring countries (Cameroon, Niger and Chad).


COOPI is working in Nigeria since July 2014, in order to respond to the humanitarian crisis due to the presence of the terrorist group of Boko Haram.


After an assessment mission, COOPI began its intervention in the State of Bauchi, bordering two of the states directly declared in emergency. In this state the flux of IDPs from the most affected areas is constant and, according to the conflict, use to record sudden increasing.


SUMMARY:

The Programme Manager manages the implementation and coordination of the designated field projects within a multi-sectorial programme (WASH, Food Security, Shelter and NFI, Child Protection) and provides leadership for the field staff. He/she manages and evaluates all aspects of the COOPI projects, and facilitates the flow of information from the field to the capital, supporting the Head of Mission in defining strategic direction.


The Programme Manager also plays a key role in liaison with local authorities and other relevant stakeholders, team leadership and security.


SPECIFICALLY HE/SHE:

Oversees the overall implementation of the designated projects in accordance with the project proposals ensuring objectives are met within the required time frame and budget. Is responsible to assure that projects are implemented according to COOPI and donors’ procedures and where necessary ensures preventative and corrective action is taken.

Follows the direction of the relevant sectorial offices at HQ regarding quality, strategy and technical guidelines.

Manages the field staff and ensure that all personnel related issues for the staff of the designated projects are carried out in accordance with COOPI procedures and guidelines.

Oversee the procurement process of the projects in accordance with COOPI procedures

Develops in consultation with the Head of Mission, an implementation strategy appropriate to the country context and strategy.

Ensures complete and timely reporting of activities to the Head of Mission.

Develops and maintains relationships with relevant stakeholders (e.g. beneficiaries, community leaders, local and national government officials, donors, UN agencies and other NGOs) and represent COOPI at relevant state level meetings (e.g. state and local government, sector-coordination and security) in order to facilitate and ensure cooperation and partnerships.

Supervises the expenditures related to the designated projects and contributes to budget design for future projects, in collaboration with the Head of Mission and the Country Administrator in accordance with COOPI procedures and donor guidelines.

Monitors and reviews the security status of the area(s) of operation on a regular basis, liaising as applicable with local authorities, other NGOs, the UN or other relevant security bodies and keep the Head of Mission updated on relevant developments.


MINIMUM REQUIREMENTS:

At least five years working experience, out of which three involved in Humanitarian projects ;

Strong managerial skills, use of frame work, and detailed working plan.

Good knowledge of humanitarian standard and background (ex. Sphere standard)

Good report writing skills;

Good knowledge and use of the English Language;

Proactive aptitude in terms of planning and coordination with different bodies, institutions and Reference Points;

Target oriented and problem solving aptitude;

Good leadership skills, aimed at managing and motivating a team;

Positive ability to bear stressful and complicated situations;

Diplomatic and confidentiality skills;

Advanced IT skills

Previous experience in the Region is an asset

Preferably African


CLICK HERE TO APPLY


DUE DATE: 15 August, 2015



COOPI Cooperazione Internazionale Executive Job, Saturday 1, August 2015
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Service Delivery Leader needed at GE-NYSE

GE-NYSE: GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining.

Job Title: Service Delivery Leader – West and Central Africa LCT

Location 
Lagos

Job Field
Engineering, Technical


Role Summary    
Service Delivery Leader is responsible for leading the planning, coordination, and execution of WCA LCT’s service delivery strategy to
Delight our customers
Meet or exceed the LCT’s quality and service delivery performance metrics,
Drive continuous improvement efforts and actions for and with the LCT’s field engineer and service delivery teams.


Essential Responsibilities
Efficient use of the field engineer team’s time and talents to maximize the customer experience and to achieve excellence in installation, warranty, and billed service events with a strong focus on faster customer response time and fix-it-right-the-first-time repair experiences for our customers,
100% on-time Preventative maintenance PM compliance,
100% on time field modification instruction FMI and recall execution,
Workplace safety, quality and compliance related activities and programs,
Net promoter score NPS and loyalty initiatives,
Labor productivity,
Spare part logistics, availability, and return,
Tool calibration and return compliance


Essential Responsibilities
Managing local service delivery
Leading regional service delivery strategy development
Driving improvement and implementation of required operational processes
Establishment and monitoring of the key performance indicators
Ensuring compliance to quality and regulatory requirements
Driving projects for service delivery performance improvement
Monitoring and improvement of service delivery productivity
Optimizing the utilization of service resources
Driving resource, capacity and capability development and alignment strategies


Qualifications and Requirements
Bachelor’s degree in engineering or technology
Minimum 5 years of progressive work experience
Minimum 3 years of operational or project management experience
A valid NYSC discharge or exemption certificate will be required.
Must have valid authorization to work full-time without any restriction in Nigeria
Experience in leading cross functional and multicultural teams
Strong interpersonal and leadership skills Strong verbal and written communication skills
Facilitation and change management experience
Demonstrated ability to motivate others and achieve results
Strong analytical and quantitative skills
Customer-focused in defining quality and establishing priorities
Demonstrated commitment for process improvement
Executive-level presentation skills


Additional Eligibility Qualifications
Green Belt certified or familiar with Six Sigma quality concepts and tools Demonstrated experience in Lean Management practices



APPLY HERE


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Service Delivery Leader needed at GE-NYSE
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