Graduate Funds Transfer Processor at Citibank Nigeria Limited - Jobcenternigeria.com

Posted: May 8, 2015

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Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

We are recruiting to fill the vacant position of:

Job Title: Funds Transfer Processor

Ref No: 15042994
Location: Lagos
Job Category: Operations
Schedule: Full-time

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Job Description
Primary Purpose:

• Ensuring timely processing of all OTC transactions in the queues daily.


• Ensuring that all items on Orbiflow queues are justified to be there and that issues are raised and promptly followed up for resolution.


• Process Certificate of Capital Importation in line with CBN guideline and in-house procedures.


• Rendition of weekly uncollected and unissued CCI reports


• Rendition of daily and monthly CCI reports to CBN


• Responsibility for proper printing and delivery of manager’s checks to the customer service desk.


• Ensuring liquidation of Paylink checks is carried out on Checks 32.


• Ensuring movement out of unclaimed accounts are done with proper approvals


• Ensure established TATs are achieved and improved upon as well as quality of service delivery .


• Posting of sundry unclaimed items like:

1. P and L


2. Float Sharing

• Ensuring that all reports/returns for the unit are prepared daily and timely.


• Promptly respond to enquiries by both customers and colleagues alike as part of high quality service delivery.


• Active participation and timely delivery of quality reports in respect of :

1. Monthly Proofs


2. MCA


3. Monthly Volume statistics


4. Ad-hoc Audit


5. Active participation in any other project as may be assigned from time to time.

Principal Accountabilities

• Ensure that checks are delivered through the appropriate payment medium within the expected time frame.


• Ensure that adequate control steps are observed whenever transactions are processed. so as to avoid customer dissatisfaction and financial losses.


• Provide input and support to Treasury & Trade Solutions staff during new product testing.


• Ensuring that customer enquiries received through RM/Citi Services are thoroughly investigated and responded to within reasonable time.


• Providing back-up Services to other desk in the unit as necessary for smooth flow of activities in the department.


• Collate all the relevant documents required for issuance of CCI. Print the CCI and obtain required signatories and dispatch to customers/RMS/Citi service under acknowledgement.


• Undertake all departmental trainings/meeting (including nomination for external courses)to reinforce understanding of operational guidelines as well as general bank products knowledge development.


• Ensure service issues are non-existent or greatly reduced.


• Support optimum use of bank asset and work tools as well as time


• Ensure on a daily basis that all staled checks are reconciled on flexcube and moved to unclaimed.

Business Relationships

Internal:

• Customer Services/Citi Service – Daily resolution of customer enquiries.


• Technology – provide required support for routine system maintenances, Systems and applications enhancements


• Documentation and Account Services – Issuing drafts for accounts to be closed


• Business groups- Obtaining approvals for transactions over relevant accounts. Follow-up on regularization of deferred documentation.


• Work Flow support – Resolution of identified issues and implementation of enhancements


• Operations Control Units – Submission of monthly proof & resolution of ageing items


• Cash Management Unit (TTS) – support new product initiative and processing of all transactions supported by approved product programs.


• Cash and Tellers – synergy around draft processing for cash payment/disbursements.

External:

• Central Bank of Nigeria: Receipt of Circulars/Guidelines and rendition of daily and monthly returns.


• NDLEA: Rendering regulatory reports of customer’s transaction within established threshold.


• Other banks: Various correspondences, queries and investigations.


• Courier Companies: Delivery of collection and clearing items

Qualifications

Knowledge:

• B.Sc. degree/first degree


• The ideal candidate should have 1-2 years experience.

Skills:

• Good interpersonal and communication skills which is required for both internal and external business partners.


• Strong PC and database management skills.


• Good control skills


• Good reporting and tracking skills


• Attention to details in document review


• Good organizational and planning skills required to manage a large number of requests.


• Qualitative, numerical and communication


• Team player who pays attention to details with a high degree of control and emphasis to quality.


• Self-discipline and dedication.


• Quick learner


• Willing to take on extra duties as may be required.

Core Competencies:

• Appreciation of operational risks involved with transaction processing


• Self Motivator and capacity to take on additional tasks and new roles.


• Inconsistency in establishment and interpretation of policies and procedures.


• Compliance with Citigroup controls, local and international laws.


• Ability to handle high-pressure on the job resulting from large volume and unusual tasks, capacity and infrastructure constraints.
  
  

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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