Job at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network

operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

We are recruiting to fill the position below:

Solution Architect – Operations Support Systems/Business Support Systems

Job Summary

Responsible for analyzing, designing and developing commercially viable end-to-end technical solution for the customers based on their specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of the engagement team to translate the customer needs, and technology opportunities into detailed technical offering, solutions and proposals. Accountable for customer-centric offerings, including re-use, based on complete Ericsson portfolio and 3PP

• Drives end-to-end technical solution engagements:


• Customer Workshops, presentations and dialogs


• Analyze customer technology and business environment, plans & requirements


• Analyze customer improvement areas and challenges related to technology and business


• Contribute to business case modeling around the customer solution


• Manage technical solution teams


• Scopes, defines and designs solution offerings and acceptance criteria:


• Contribute to creating proposal


• Find possible reuse of solutions and documents


• Lead and contribute to solutions creation and description


• Provide input to cost estimates and pricing to solution


• Propose suitable 3PP with requirements for solution


• Design customer adaptations


• Provide input into technical resource requirements


• Handshake solution with internal and external stakeholders


• In project delivery phase, manage and coordinate the following solution delivery activities.


• Responsible for communication with external customer. Analyze and scope customer requirements and provide baseline of requirements.


• Responsible for solution High-level design/low-level design based on the requirement baseline.


• Responsible for the requirement management and change control during implementation


• To make sure solution readiness including coordination of product customization and customer adaptation.


• Monitor onsite integration activities, such as installation, testing, trouble shooting and acceptance test to ensure the quality


• Partner management from technical and business perspective. Make sure partner’s product or deliverable on time and meet solution requirements.


• Regional portfolio management


• Product Lifecycle Management (PLCM) of regional customer solutions and regionally sourced 3PP


• Market introductions (BRP) of new solutions and products according to regional needs


• Prioritizing customer requirements from the region as input to the product roadmaps and balance between practices

Preferred Skills:

• Ability to work with uncertainties and to quickly adapt to changing requirements


• Ability to quickly learn new technology areas or do research on detailed technical topics


• Ability to show technical competence and handle difficult questions in front of customer technical staff


• Entrepreneurial & Commercial Thinking


• Persuading & Influencing


• Business case experience and analytical mindset


• Relating & Networking


• Delivering Results & Meeting Customer Expectations


• Adapting & Responding to Change


• Can operate either as a team member or team leader on initiatives, acting as a coach for peers, new hires and initiative participants from other areas in the organization.


• Communicates effectively with leadership and team members to define project scope of work and outputs and phased approaches to achieving client’s business objectives.

Minimum Qualifications & Experience Requirements:

• MA or BA degree in CS, EE, or a related field


• Extensive OSS and/or BSS operational experience in consulting or similar role either in telecom vendor, IT vendor, operator or consulting firm


• A change management profile, track record from building a practice based knowledge organization where building people, skills and capabilities are central.


• Leading customer transformation programs using best of breed technology and offerings complemented with partners.


• Have a proven track record as e2e Solution Architect Project Accountable in at least 3 complex BSS and/or OSS Delivery Implementations from start to finish.


• At least 10 years of experience in interaction with senior IT managers and C-level executives and facilitating clients in IT management settings for OSS/BSS


• Expertise in OSS/BSS business processes, frameworks and methodology, technical platform, applications and software


• Experience and in depth understanding on the management and execution of projects for application development and migration for legacy IT system in OSS/BSS


• Demonstrated proven track record with the will and ability to adopt and learn new technologies and business models.


• Proven track record of cross organization collaboration in creation of IT and Enterprise solutions, cloud management specific objects would be preferred.


• Strong track record of consultative selling and capability of driving and negotiating large and complex deals including creating trust at C-level


• Drive sales at C-level by providing extensive experience and knowledge of customer operational setup and processes combined with understanding of technology use and the business impact in direct discussions with customers.


• Executing, prioritizing & coordinating practice engagements utilizing the preferred engagement model.


• Cultural Awareness, strong cultural awareness and excellent language skills to enable communication throughout the organization


• People leadership, senior capabilities in managing/driving a transformation of Ericsson’s go to market


• Customer presence: Ability to command the attention and respect of senior customer and industry executives, building trust. Excellent interpersonal, social and presentation skills.


• Capability to implement common processes and tools throughout a complex / multi-country organization.


• ICT Market Landscape and business environment i.e. main customer challenges and pain points, major competitors and their value propositions.

Ericsson Wide – Functional and other competences:

• Knowledge of Ericsson OSS/BSS related portfolio and offerings


• Expertise on Billing systems,Real time and converged will be preferred


• Expertise in CRM mainly Microsoft Dynamics, but proven experience in Siebel, SAP, ORACLE, Salesforce is qualifying.


• Knowledge of relevant, IT, OSS/BSS and telecom standards


• Proven track record in sales of Billing system,charging, converged and CRM solutions


• Proven track record in delivering of Billing system,charging, converged and CRM solutions

Method of Application