Company Description
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition
Job Title: Senior Manager Access Performance
Job Description
Develop a network performance and quality assurance methodology / framework to monitor and optimize Radio Access Network services and guide related activities within the NWG Division, defining standards, metrics and requirements.
Responsible for monitoring and ensuring best in Class voice Quality of Service. Monitoring, reporting and analysis of Radio Network performance indices, Taking proactive and corrective actions to keep and maintain these quality of Service KPIs above agreed targets delivering best in class Customer experience. Drive initiatives and interventions to improve Radio Network quality
Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
Innovation – identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition
Job Title: Senior Manager Access Performance
Job Description
Develop a network performance and quality assurance methodology / framework to monitor and optimize Radio Access Network services and guide related activities within the NWG Division, defining standards, metrics and requirements.
Responsible for monitoring and ensuring best in Class voice Quality of Service. Monitoring, reporting and analysis of Radio Network performance indices, Taking proactive and corrective actions to keep and maintain these quality of Service KPIs above agreed targets delivering best in class Customer experience. Drive initiatives and interventions to improve Radio Network quality
Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
Innovation – identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
Job Qualification
BA, BSc, HND
Job Experience
10 years
Job Location
Lagos
Job Category
Engineering, Technical, ICT, Computer
Method of Application
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